Insurance Help Centre
Policy Amendments
- TIF PRODUCTS (SOLD FROM JULY 2020) - Can we cancel a policy if the customer’s tour operator has cancelled their trip and given a full refund on the cost of the holiday?
- TIF PRODUCTS (SOLD FROM JULY 2020) - How do I cancel a policy?
- TIF PRODUCTS (SOLD FROM JULY 2020) - Can we downgrade a policy, if the customer changes their duration or area of cover?
Policy Rules
- TIF PRODUCTS (SOLD FROM JULY 2020) - 'Denial of Boarding' add-on
- TIF PRODUCTS (SOLD FROM JULY 2020) - Bike Tours policy summary
- TIF PRODUCTS (SOLD FROM JULY 2020) - Brexit Disruption Cover Add-On
- TIF PRODUCTS (SOLD FROM JULY 2020) - Can customer claim towards 'event tickets'?
- TIF PRODUCTS (SOLD FROM JULY 2020) - Can we cover customer's doing back to back cruising?
- TIF PRODUCTS (SOLD FROM JULY 2020) - Can we extend a policy, if the customer is already on holiday?
TIF PRODUCTS SOLD FROM JULY 2020 - Wording Documents
Travel Agent Queries
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Which conditions are automatically covered on an agent policy?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can an agent ring through to do a quote on behalf of a customer?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can I amend / cancel a policy issued by an agent?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Do travel agents get a discount on insurance for them self?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - How do I locate a Dawson & Sanderson booking?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - How do I locate a National Express booking?
Policy Rules
- TIF PRODUCTS (SOLD FROM APRIL 2019) - How do I refer something?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Where do I find the list of activities?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Annual destination groups
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Are musical instruments covered on our policies?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Brexit Disruption Cover Add-On
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can a customer choose to exclude cover for their medical conditions on our policies?
Medical
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can a customer choose to exclude cover for their medical conditions on our policies?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we arrange cover for a customer that has been given a terminal prognosis?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we arrange cover for a customer that is under investigation, without a confirmed diagnosis?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we arrange cover, for a customer that is awaiting tests/treatment/investigations for a condition with a confirmed diagnosis? E.G. Arthritis - awaiting a scan/procedure?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we cover someone travelling to receive medical treatment whilst abroad?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we cover someone who is on a medical or drugs trial?
Policy Amendments
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can a customer claim costs back for a partner, that has passed away and they still wish to travel?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we amend or cancel an existing NON cruise policy if a customer now requires cruise cover?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we extend a policy, if the customer is already on holiday?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we remove increased cancellation cover if a customer transfers their insurance to a holiday of less cost?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Can we upgrade our policies?
- TIF PRODUCTS (SOLD FROM APRIL 2019) - Do we amend a policy, if a customer's health improves?
Amendments
- Aggregators (TIF) - How and when do I amend the medical screening on an existing policy?
- Aggregators (TIF) - Can we upgrade a policy?
- Aggregators (TIF) - If my customer has purchased a non medical Aggregator policy online, can we add medical conditions to this?
- Aggregators (TIF) - Can I cancel an Aggregator policy in Magenta Gold?
- Aggregators (TIF) - Can we amend a policy, if the customer is already on holiday?
- Aggregators (TIF) - Can we downgrade a policy, if the customer or the Tour Operator changes their trip?
Medical
- Aggregators (TIF) - Can we add medical conditions to an existing medical policy?
- Aggregators (TIF) - Can we cover a customer that has symptoms but has had tests and there is no medical condition but is still being monitored on a policy?
- Aggregators (TIF) - Can we issue a policy to a customer, that is awaiting tests or treatment for a confirmed / diagnosed condition?
- Aggregators (TIF) - Can we issue a policy, if the customer has a confirmed diagnosis of a condition but also has an unconfirmed diagnosis and is awaiting treatment / tests / is under investigation for something else?
- Aggregators (TIF) - Do we cover drug or alcohol abuse on our policies?
- Aggregators (TIF) - Do we cover mobility aids?
Policy Rules
- Aggregators (TIF) - What are the rules for Aggregator policies?
- Aggregators (TIF) - Where can I find a list of activities & Winter Sports?
- Aggregators (TIF) - Can we offer a child only policy?
- Aggregators (TIF) - How do I refer something?
- Aggregators (TIF) - What is the maximum age and max number of days for Winter Sports?
- Aggregators (TIF) - Are non UK missed connections covered on our policies?
Medical
- Essential (TIF) - Can a customer choose to exclude cover, for their medical conditions on our policies?
- Essential (TIF) - Can we arrange cover for a customer that has been given a terminal prognosis?
- Essential (TIF) - Can we cover someone who is on a medical or drugs trial?
- Essential (TIF) - Do we cover pregnancy?
- Essential (TIF) - Do we cover psychological conditions?
- Essential (TIF) - Do we have to declare any dental treatment?
Policy Rules
- Essential (TIF) - General policy rules?
- Essential (TIF) - Where can I find a list of activities?
- Essential (TIF) - Can our customers increase cancellation cover?
- Essential (TIF) - Can we cover a customer departing from Dublin?
- Essential (TIF) - Can we issue a policy, if the customer hasn't booked their trip yet?
- Essential (TIF) - Can we offer a oneway policy?
Amendments
- Good to Go (TIF) - Can we amend the medical declaration if there's an improvement in health?
- Good to Go (TIF) - Do we need to update an existing policy, if the customer's medical has changed?
- Good to Go (TIF) - How & when do we amend a policy?
- Good to Go (TIF) - How do I cancel a policy?
- Good to Go (TIF) - What do I do if the customer does not want to pay the additional premium on an amendment?
- Good to Go (TIF) - What do I do, if I get a technical issue on GTG?
Cruise
- Good to Go (TIF) - Can customers take land based holidays on an annual cruise policy & do they have to have a GTG cruise policy?
- Good to Go (TIF) - Can we cover customer's doing back to back cruising?
- Good to Go (TIF) - What destination do I put for a customer going on a mystery cruise?
- Good to Go (TIF) - Would a customer be covered, to be emergency evacuated from the ship or be transported by air ambulance?
Medical
- Good to Go (TIF) - Can a customer choose to exclude cover for their medical conditions on our policies?
- Good to Go (TIF) - Can we arrange cover for a customer that has been given a terminal prognosis?
- Good to Go (TIF) - Can we arrange cover for a customer that is awaiting tests/treatment/investigations for a condition with a confirmed diagnosis? E.G. Arthritis - awaiting a scan/procedure?
- Good to Go (TIF) - Can we cover a customer with an undiagnosed condition?
- Good to Go (TIF) - Can we cover someone travelling to receive medical treatment whilst abroad?
- Good to Go (TIF) - Can we cover someone who is on a medical or drugs trial & what are the drug trial referral questions?
Policy Rules
- Good to Go (TIF) - Are the Channel Islands classed as being part of the UK?
- Good to Go (TIF) - Can a customer take out a couple's annual multi-trip policy and still travel independently?
- Good to Go (TIF) - Can a customer take out a policy, for purely business travel?
- Good to Go (TIF) - Can customers travel in the UK on an annual policy?
- Good to Go (TIF) - Can I issue a policy, if the customer hasn't confirmed their trip yet?
- Good to Go (TIF) - Can we cover a customer departing from Dublin?
Wufoo & Underwriter Referrals
Cruise
- Latitude (AGA) - Can customers take land based holidays on an annual cruise policy?
- Latitude (AGA) - Can we cover customer's doing back to back cruising?
- Latitude (AGA) - Do customers that are going on a cruise but not added on Cruise Cover to their policy, have to add it on, regardless of when they booked it?
- Latitude (AGA) - What destination do I put for a customer going on a mystery cruise?
- Latitude (AGA) - Would a cruise customer be covered to be emergency evacuated from the ship or transported by air ambulance on a policy?
Medical
- Latitude (AGA) - Can we amend the medical declaration if there is an improvement in health?
- Latitude (AGA) - Can we arrange cover for a customer that has been given a terminal prognosis?
- Latitude (AGA) - Can we cover a customer that has symptoms but has had tests and there is no medical condition but is still being monitored on a policy?
- Latitude (AGA) - Can we cover a customer that is awaiting treatment / tests / investigations for a condition with a confirmed diagnosis?
- Latitude (AGA) - Can we cover someone who is on a medical or drugs trial?
- Latitude (AGA) - Can we issue a policy to a customer that is under investigation without a confirmed diagnosis?
Policy Rules
- Latitude (AGA) - Are personal possessions covered, whilst your cases are at the airport?
- Latitude (AGA) - Can a customer claim for pre-booked flight upgrades?
- Latitude (AGA) - Can I amend the return date if my customer is already on holiday?
- Latitude (AGA) - Can I issue a policy for a member of the armed forces who is based outside of the UK?
- Latitude (AGA) - Can we cover a customer departing from Dublin?
- Latitude (AGA) - Can we cover customers travelling on a cargo ship?
Is a customer still covered on their policy, if the FCDO advice against travel, after they've left the UK?
Corona Virus (TIF) Policy Rules
COVID19/Bubble Cover for policies from 1st August 2020
Where can I get more information about travel and the coronavirus?
Can my existing policy be changed to suit a 'new/different' holiday or trip?
If I have a stop-over in an area which the FCDO advises against travel to, am I still covered?