If a customer is wanting a GTG quote and they have an undiagnosed condition, we need to do the following:
- Explain to the customer that we will need to refer to the Underwriters to see if they would be willing to cover them.
- Set up a quote for the customer.
- Do not give the customer the price just yet, as this may change depending on the outcome of the Underwriter.
- Send a Wufoo over to GTG, with a full explanation of why they are under investigation.
- (REMEMBER TO COPY AND PASTE THE WUFOO NOTES INTO THE BOOKING HISTORY.)
IMPORTANT INFORMATION!! - If the customer is under investigation and it could be relating to cancer, respiratory or heart conditions, we can not offer a quote at all.
If the customer already has a policy:
- Advise the customer that we need to send over to the Underwriter to see if they can exclude or if they can no longer cover etc (same as what we do on some occasions.)
- Send over a Wufoo form to GTG so they can refer to the Underwriters.
- (REMEMBER TO COPY AND PASTE THE WUFOO NOTES INTO THE BOOKING HISTORY.)