- Airport: 0800 804 7363 (Transfer number HK5871)
- Car Hire: Agents 0871 360 1736 and Direct customer 0333 003 5609
- Foreign & Commonwealth Development Office (FCDO): 020 7008 1500
- GTG: 0330 024 9949 or 01279 621 662. They are based in Harlow, England and their company is made up of 27 staff members. 19 based of them are GTG call centre staff and none are home workers. Open Monday to Friday, from 9 - 5pm. Their website address is:
https://www.goodtogoinsurance.com/ - GTG Affiliates: (OTI, JDT, CRU, RUN, OPT, API, DTH, RDT, OPE) 0845 250 5350. For policies starting PTM, please advise the customer to call 01243 784000
- HX Switchboard: 01303 815300. This can be given to customers who cannot call an 0800 number
- Insurance Call Centre: 0800 171 000. Our Insurance postal address: Holiday Extras Insurance, Ashford Road, Newingreen, Hythe, Kent, CT21 4JF
- Insurance Support Team: For Travel Agents: 0871 360 2300 (National) or 01303 815300 Option 3, then 2, then 1. Open Monday to Friday, from 9 - 5.30pm. (Transfer number 92016)
- Insurance Finance Team: 0871 3602 300 (92010)
- IT Helpdesk: (8051) or Slack #ithelpgeneral
- Medical Solutions UK Ltd: +44 161 468 3793. Open Monday to Sunday, 24 hours a day. Their website address is: https://www.medicalsolutions.co.uk/
- National Express: 03717 818181
- Ombudsman: Their telephone advice line from a landline is 0800 023 4567 or 0300 123 9123 if calling from a mobile. Their website address is: www.fos.org.uk. Or you can write to them via: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. These contact details are also in each of our Policy Wording booklets.
- Relay UK: 0870 240 5152 (It's a free service to use, when needing to call a deaf person. If you call their number first, it will then ask you to input the customer's number. Wait for a member of staff to pick up and then they will call the customer, to let them know they are also on the line. Then speak slowly to the customer, as the Relay UK staff member will be transcribing what you are saying to them via a typing machine).
- Shift Manager: 01303 815346 (2500)
- Short Breaks: 0800 083 2841
- Short Breaks = Legoland 01303 490013
- Short Breaks = Show & Stay 0800 093 2547
- Short Breaks = Alton Towers 01303 490007
- Short Breaks = Paultons Park 01303 490036
- Short Breaks = Thorpe Park 01303 490033
- Short Breaks = Warwick Castle 01303 490080
- Short Breaks = Chessington 01303 490038
- Short Breaks = Budget Family Breaks 01303 490063
- Short Breaks = Shows 0800 083 2841
- Short Breaks = Harry Potter 01303 490093
- Taurus (Gadget Cover): 0330 880 1732. Their website address is: https://www.taurus.gi/
- Thomas Cook: 01733 417444 or 0871 895 1488
- Verisk: (Transfer number 4950). Open Monday to Friday, from 9 - 5pm.
- The number to use if the customer's phone will not allow calls from withheld numbers: 1470
-----
For Claims and Emergency Numbers
Please note for all claims & emergency phone numbers MUST be obtained from the customer's policy wording, as they vary per underwriter and policy type. If the customer is calling for a claims or emergency number:
- Please take their policy number and open this in CARE.
- Confirm DPA.
- Open their policy wording & give the claims number from the wording document.
- Leave booking notes to say you have given out the claims number.