Yes, as long as the booking is within 14 days of purchase and there are no claims pending or outstanding, then these policies can be cancelled and refunded in full in Magenta Gold.
However, this process does NOT apply to non-medical Money Supermarket policies! These policies cannot be cancelled in Magenta Gold, as we do not hold the money for these policies and it causes a lot of work for the support team, MSM & Firemelon to rectify if we cancel these in Magenta. Please can you confirm if any claims are pending etc and email the request over to insurance.team@holidayextras.com.
For MSM & Travel Agent single policies, if a customer needs to add medical to their existing NON-medical policy, this requires a cancel and rebook, due to the way Magenta Gold is set-up. To treat these customers fairly, as we are not able to change Campaigns on Magenta Gold for these policies, we will offer these customers a full refund on their NON-medical policy, as long as they purchase their new medical policy with us. Otherwise and for AMT MSM and Travel Agent policies, normal cancellation terms and conditions follow.