Under FCA and Data Protection rules, we should only be speaking to those named on a policy but in order to speak to anyone but the lead passenger, the lead passenger must give permission to us first. For this reason, always check named representatives on all bookings and query calls and write booking history!
If a customer wishes to add another passenger to be a representative on their policy, please note their name, DOB and relationship to the insured in the booking history.
For any further info on DPA checks, please view this doc: DPA checks HX V GTG