TIF have advised that we are UNABLE to amend a past date policy, regardless of what we have advised the customer, this isn't something we are now able to do and could cause problems if the customer needed to claim. This includes any tickets that were auto-solved or where the customers have been given amend/cancel options previously.
Where customers are wishing to cancel their single trip insurance even though the departure date has past, and they have not travelled or claimed, as long as the trip fell within a lockdown period, or they can show a no show/cancellation letter if requested, they can have a partial refund.
If the customer needs to email us in proof, please ask them to email insurance.queries@holidayextras.com.
If you are unsure on whether we can cancel a past date policy, please speak to a team manager.