Flybe has gone into administration. See TIF's directive: https://www.tifgroup.co.uk/business/case-studies/flybe-collapse/
If you have booked with an ATOL holder (package holiday)
If you have booked flights or a trip which includes flights with a travel firm that holds an ATOL (Air Travel Organisers Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. We suggest you contact the ATOL travel firm for more information on this.
If you have a Direct booking with Flybe
If you booked directly with Flybe and paid by credit card you may be protected under Section 75 of the Credit Consumer Act 1974 and therefore you should contact your card issuer to find out how to get a refund. If you paid by debit or charge card you may be able to make a claim under the Charge Back rules of your card provider so we recommend contacting them.
If you booked through an Airline Ticket Agent
If you booked your ticket through an airline ticket agent, you should speak to the agent in the first instance; they may have provided you with travel insurance that includes Scheduled Airline Failure Insurance (SAFI) or taken out their own SAFI cover which will enable them to either refund or cover the cost of a new ticket to get you home if you are already abroad.
Scheduled Airline Failure (SAFI) - (TIF)
While many of the policies underwritten by TIF include either Scheduled Airline Failure Insurance (SAFI) or End Supplier Failure Insurance (ESFI) as standard, or as an optional extension, which includes cover for the Financial Failure of either the Airline or other End Supplier there are some policies which do no have this cover so we would ask customers to check the policy wording carefully.
If the policy does include either SAFI or ESFI they can find details on how to submit a claim in the policy wording. Please note in the first instance they will be expected to refer to their bank or credit card provider as explained above. If they are unsuccessful then they should obtain refusal confirmation as part of their claim.
Scheduled Airline Failure (SAFI) - (HX)
Most of our (HX) Policies cover Scheduled airline failure. Here is a list of the policies we offer that cover this and the amounts the customer can claim up to. See: Scheduled Airline Failure cover levels
Additional Info
We have set up a useful page on our website that is there to support customers affected by FlyBe and provide them with information: https://www.holidayextras.co.uk/fly-be.html
FAQ’s - FAQ’s log/doc (please add any questions to this doc, and we will endeavour to find out the answer)
FYI - EasyJet is offering affected passengers a dedicated rescue fee for customers up until the end of May. A fare of £65 (€72) including a 15kg hold bag will be available on presentation of their original Flybe booking reference.
Might be useful to mention if you have a customer considering cancelling their booking with us.