Insurance Support can help with a cancellations outside of the 14 days, if you have completed an amendment but Magenta Gold is not returning any policies, or any issues with ABTA's. This team is manned by Grant, Will and Siobhan (Shiv).
Emails - The Insurance Support Team now have a dedicated email address for anything Insurance related. This has replaced if.team2@holidayextras.com and sales@holidayextras.com to make it easier for everyone, having one central point of support. If you do send it over to sales@holidayextras.com by mistake, you will get an automated reply, reminding you of the new email address. The new email address for them is: insurance.team@holidayextras.com
Chats - Their new inbox is through Zendesk, so it does not have an ichat service so for anything that you would normally chat to Sales. So please continue to use if.team2@holidayextras.com for iCHAT.
Numbers - The numbers for the Travel Agents to call are: 0871 360 2300 (National) 01303 815300 (Local). Don’t forget, you can call us on 92016 as well.