This section of the travel insurance, provides a benefit if a customer's outbound or inbound international journey is delayed and also designed to cover the cost of additional expenses, such as food and drink whilst they wait at the airport.
If they are delayed by more than 24 hours, most travel insurance policies also give you the option to abandon your holiday and make a claim for any unrecoverable costs up to the amount specified in the Cancellation section of the policy.
Check the terms and conditions of the travel insurance policy for more details. A customer usually has to have checked in for their flight in order to make a claim, and they will need to get a letter from their airline confirming the delay.