AGA
Allianz do not expect the customer to contact us first before going to hospital as we understand that this is sometimes just not possible in an emergency. If a customer does manage to contact us beforehand we would advise them to go to the NEAREST facility regardless of where they are in the world or whether it is private or public. Once the patient is admitted and a diagnosis has been made we would then review and only if we felt the patient needed better facilities for treatment would we consider moving them. We do not push customers out of a private hospital into a public one just to save money - we think first and foremost about the customer.
TIF
If you need to see a doctor, ask your hotel reception or tour representative for the nearest public / state medical facility. Some hotels will urge you to seek private treatment however this is not necessary as private medical facilities vary greatly and are not equipped to deal with all emergencies. They may give you unnecessary treatment and at inflated prices. If you are ever in doubt please call the assistance team for advice on where to seek treatment.