What do I do if there are duplicate payments taken or duplicate policies issued?

Please send an email over, with the below information, to: [e-mail]

• We need the first six and last 4 digits of the long card number that we took the payments from.
• The amount the payment was for.
• The dates we took the payments.
• If they know the name next to the payment on their bank statement ie "hxpayments".
• Please check to see if the payment maybe for parking / lounge or airport hotel that the customer may of booked with us.

As well as the usual:

• Customer name.
• Customer's contact number.
• Policy reference.
• Reason for sending through / policy ref you want to keep and the ref's of the one/s to be cancelled.

If your query is urgent, please ichat: [e-mail]