End Supplier Failure - This is also known as airline insolvency. It refers to cover on the policy for the customer, if the airline or tour operator they have booked with go into financial difficulty.
The customer must be advised that their first port of call is to check with their airline / tour operator to see if they can get a refund or amend their holiday booking, as a lot of Travel Agents are ABTA and ATOL protected. This means, their holiday money can claimed back through the government.
If they are not able to claim their holiday costs by ABTA or ATOL protection and they made their holiday booking with the airline/tour operator via credit card, they may be protected under Section 75 of the Credit Consumer Act 1974 and therefore, they should contact their card issuer to find out how to get a refund. If they paid by debit or charge card, they may be able to make a claim under the Chargeback rules of their card provider.
Most of our policies DO NOT cover End Supplier Failure, so please check the Policy Wording before advising the customer. You can also view a quick summary via: https://docs.google.com/document/d/1w-xmqf99hFr3HF4bz7ozYkn0Hbz2zxNKzKC2jykw6_g/edit?ts=5e626d1a