Yes. Customer's that decide that they do not want to go on the trip because either their transport providers service from their international departure point was delayed for 24 hours or more.
We will pay them up to a certain limit, depending on the policy booked, for their share of any pre-paid expenses that are directly related to their trip, which they cannot get back from anyone else, or which cannot be transferred or used for another purpose.
But TIF won’t do anything if:
- The delay happened after the flight, sailing or train has departed from the international departure point;
- The claim was due to a known event;
- They did not take all reasonable steps to ensure that they checked-in/arrived at their boarding gate on time in accordance with their transport providers’ instructions;
- The transport provider has provided alternative travel and accommodation, or a financial contribution towards these costs;
- They have already made a claim under the ‘If you miss your departure from your home country or BFPO’ section of this policy;
- They cannot provide us with written confirmation from the transport provider confirming the reason for, and the length of the delay;
- They have not paid their deductible or accept it will be deducted from any settlement.
Please check the policy wording for specific abandonment cover amounts.